Privacy Policy – jilkk Online Casino

1. Introduction

jilkk ("jilkk," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jilkk online casino platform at jilkk.com (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. jilkk acts as the personal information controller in respect of the personal data it collects from players and visitors.

This Privacy Policy should be read alongside jilkk's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with jilkk. If you have any questions about this Privacy Policy or how jilkk handles your data, please contact us using the details provided in Section 15.

2. Personal Data We Collect

jilkk collects the following categories of personal data from players and visitors to the Platform:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Residential address (including barangay, city, province, and postal code)
• Email address
• Mobile phone number

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshots)
• Selfie or facial verification images where required for enhanced KYC

2.3 Financial Data

• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name)
• Transaction history, including deposits, withdrawals, and bonus credits
• Account balance information

2.4 Gaming Activity Data

• Game history, including games played, stakes placed, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status)

2.5 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited on the Platform and time spent on each page
• Referring website or source through which you accessed jilkk
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of communications between you and jilkk's customer support team, including live chat transcripts, email correspondence, and support ticket history
• Survey responses and feedback submitted through the Platform

3. How We Collect Your Data

jilkk collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access or use the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 7).
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and analytics providers, where permitted by applicable law.
• Publicly available sources: In limited circumstances, jilkk may supplement your data with information from publicly available sources for the purposes of fraud prevention and AML compliance.

4. How We Use Your Personal Data

jilkk uses the personal data it collects for the following purposes:

jilkk will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

jilkk processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and reporting obligations to regulatory authorities.
• Legitimate interests: Processing necessary for jilkk's legitimate business interests, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

jilkk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilkk may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

jilkk engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually bound to process your data only on jilkk's instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

jilk k may disclose your personal data to regulatory authorities, law enforcement agencies, and other government bodies where required to do so by applicable Philippine law, court order, or regulatory directive. This includes disclosures to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine government agencies.

6.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of jilkk's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Privacy Policy. jilkk will notify affected players of any such transfer in advance where practicable.

6.4 With Your Consent

jilkk may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting jilkk's support team.

7. Cookies and Tracking Technologies

jilkk uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyze usage patterns, and to support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Essential cookies: These cookies are strictly necessary for the Platform to function correctly. They enable core features such as account login, session management, and security. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Performance and analytics cookies: These cookies collect anonymized information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps jilkk improve the Platform's performance and user experience.
• Functional cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Marketing cookies: With your consent, jilkk may use marketing cookies to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the jilkk Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

8. Data Retention

jilkk retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, jilkk applies the following retention periods:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• Gaming activity data: Retained for the duration of your account and for up to three (3) years following account closure.
• Customer support communications: Retained for up to three (3) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your consent and for up to two (2) years following withdrawal of consent, as evidence of the consent given.

When personal data is no longer required, jilkk will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

jilkk takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilkk Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorized jilkk personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, report, and address personal data breaches in a timely manner.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilkk will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act and its Implementing Rules and Regulations.

While jilkk takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your jilkk account credentials. Please refer to the Account Security section of our Terms & Conditions for guidance on keeping your account safe.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilkk:

• Right to be informed: You have the right to be informed about how jilkk collects and processes your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data jilkk holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that jilkk corrects any inaccurate or incomplete personal data it holds about you. You may update certain account information directly through your jilkk account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilkk's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jilkk's legitimate interests on grounds relating to your particular situation.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where jilkk processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that jilkk has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact jilkk's Data Protection Officer using the contact details provided in Section 15. jilkk will respond to all valid requests within thirty (30) days of receipt, or within such other period as may be required by applicable law.

11. Children's Privacy and the 21+ Requirement

The jilkk Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jilkk does not knowingly collect personal data from individuals under the age of 21.

If jilkk discovers or has reason to believe that an account has been registered by or is being operated by a person under the age of 21, jilkk will immediately suspend the account, conduct an investigation, and take appropriate action including account closure and the handling of any funds in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to jilkk or has registered an account on the Platform, please contact us immediately at the details provided in Section 15. jilkk will take prompt steps to delete the relevant data and close the account.

12. International Data Transfers

jilkk's primary operations and data storage are based in the Philippines. However, some of jilkk's third-party service providers — including cloud hosting, analytics, and identity verification providers — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, jilkk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms.

By using the jilkk Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

13. Third-Party Links and Services

The jilkk Platform may contain references to third-party payment services such as GCash, PayMaya, BPI, BDO, and Metrobank. When you interact with these payment services, you will be subject to their own privacy policies and terms of service, which are separate from and independent of this Privacy Policy.

jilkk is not responsible for the privacy practices or content of any third-party services. jilkk encourages you to review the privacy policies of any third-party services you use in connection with your jilkk account. This Privacy Policy applies solely to data collected by jilkk through the jilkk Platform.

14. Updates to This Privacy Policy

jilkk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Privacy Policy, jilkk will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. jilkk encourages you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the jilkk Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request account closure by contacting our support team.

15. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jilkk's data protection practices, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing jilkk's compliance with the Philippine Data Privacy Act and for handling all data-related inquiries from players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.

Data Protection Officer – jilkk

Email: [email protected]

General Support: [email protected]

jilkk aims to respond to all privacy-related inquiries within fifteen (15) business days of receipt. For complex requests, jilkk may require up to thirty (30) days and will inform you of any extension within the initial fifteen-day period.